April 13, 2017 – Webinar
In this webinar on “Marketing Conflict Management Coaching” Cinnie spoke about various techniques that have worked for her and those that have not worked in promoting the concept of conflict management coaching within organizations and other contexts. For further information go to http://adr-ontario.ca/.
April 7, 2017 – St. Louis, Missouri
Cinnie presented a day-long program for members of the Association on the topic of “How Coaching Matters for Family Matters”. Among other topics, she provided an overview of coaching and specifically conflict management coaching; she discussed the differences between conflict management coaching and other modalities; and she discussed the applications of conflict management coaching within family-related contexts.
March 31, 2017 – Boston, MA
In a half-day workshop at Massachusetts Institute of Technology, Cinnie presented on the topic of “Honing Your Conflict Management Skills: Reframing and Asking Powerful Questions”. In this session participants revisited these important factors and variations of ways to engage those seeking assistance with their interpersonal conflicts.
March 1, 2017 – Hong Kong
Cinnie presented at this event for mediators and other ADR practitioners on the topic of conflict management coaching. She conducted a demonstration and addressed question such as: “What might you do when only one of the disputants shows up or wants to participate in mediation?” and “Have you considered proactive ways to help people prevent unnecessary conflict?”
February 24, 2017 – Hong Kong
Cinnie presented to this group of medical professionals on the topic of The High Cost of Conflict. She discussed the causes and impact of organizational conflict, common conflicts that arise in hospitals and healthcare facilities, the costs of poorly managed conflict, and how to effectively address workplace conflicts, including through mediation and conflict management coaching.
January 19, 2017 – Webinar
Cinnie presented for this ICF chapter on the topic of “Coaching Clients to Find Their Way Through Conflict”. In this webinar she discussed her evidence-based CINERGY® model of conflict management coaching specifically designed to help clients optimize their ability to manage and engage in their interpersonal disputes. She shared the principles that informed the development of this model, and a coaching tool she created. Cinnie concentrated on three main coaching ICF competencies – goal setting, perspective taking and questioning skills.
October 26, 2016 – Webinar
Cinnie conducted a 90 minute presentation on the topic of “Conflict Management Coaching: The Joys and Challenges”. In this interactive presentation she provided a context for participants’ discussion on the specialty of conflict management coaching and some distinguishing characteristics of this form of coaching. Cinnie talked about the evidence-based conflict analysis coaching tool she created and the joys and challenges of this form of coaching.
October 5, 13 & 20, 2016 – Webinar
Cinnie presented a 3-part webinar series on the topic of “Conflict Management and the Journey to Coaching Mastery”. The series included: what conflict mastery is and how a specialty known as conflict management coaching evolved to help people strengthen their conflict mastery skills; the operating principles of her model of conflict management coaching; and her 7-stage CINERGY® conflict management coaching framework designed to coach clients through their disputes.
For further information and to purchase the recordings contact Smaranda Dochia.
September 29, 2016 – Baltimore
Cinnie was a member of a panel facilitated by Susan Terry and Tammy Lenski on the topic of “Unique Methods of Using the Skills of the ADR Professional”. This panel aimed to broaden participants’ thinking about the expansiveness of the ADR field and the various career pathways that members developed. Cinnie spoke on the creation of her speciality – conflict management coaching.
June 8, 2016
Cinnie presented at the monthly meeting of the Coalition of Federal Ombudsman on the topic of “Gossip and Rumors in the Workplace”. She discussed the impact of gossip and rumors in the workplace and the relationship with conflict and gossip. Cinnie also facilitated a discussion on how Ombuds may use this information in their practices.
May 4, 2016 – Toronto, Canada
Cinnie was a keynote speaker at the first ever un-conference in FDR. She spoke on the topic of “Pre-Mediation Coaching: Preparing People to ‘Be’ in Conflict”.
April 19, 2016 – Toronto, Canada
Cinnie co-presented with Lisa Tomjenovic at the Millennial Leadership Summit on the topic of “Growing Managerial Courage and Conflict Capabilities”.
November 26, 2015 – Toronto, Canada
At this event Cinnie led a “table talk” on the “Power of Pre-Mediation Coaching”. In this discussion, participants considered ways to help disputants prepare to engage in conflict within the mediation process.
October 30, 2015 – Vancouver, British Columbia, Canada
“Conflict Resolution Approaches for a Culture of Quality”
Cinnie conducted a workshop for participants of this conference in which she spoke, among other things, about various alternative dispute resolution options and how they facilitate conflict management engagement.
October 28, 2015 – Vancouver, British Columbia, Canada
“Conflict Resolution and the Culture of Quality”
Cinnie was a keynote speaker at this conference. She discussed the intersection between building conflict competent people and organizations as a way of supporting laboratory culture and quality management.
August 11, 2015 – Webinar
“Conflict Management Coaching: Its Emergence in the ADR Field”
Cinnie conducted a webinar for Mediators Beyond Borders in which she talked about the emergence of conflict management coaching in the ADR field. She also shared some of the similarities and differences between mediation and conflict management coaching, and how conflict management coaching is applied in mediation and other contexts.
May 13, 2015 – Teleclass
“Conflict Mastery: Questions to Ask Your Client”
Cinnie conducted a teleclass for ICF Michigan in which she shared her 7 stage framework of the conflict management coaching model she developed in 1999. She then focussed her discussion on two ICF core competencies – powerful questions and goal setting – as they apply to this unique coaching specialty.
May 12, 2015 – Toronto, Canada
“Conflict Management Coaching: Where and How it Fits in the Workplace ADR Spectrum”
In this session Cinnie described conflict management coaching and its various workplace applications. She shared a number of case studies demonstrating how coaching is used before, during and after conflict and as a pre-mediation and post-mediation process. Cinnie also discussed the steps of the CINERGY conflict management coaching model she created in 1999.
March 25, 2015 – Toronto, Canada
“Conflict Management Coaching: Helping Our Clients Find Their Way Through Conflict”
In this interactive session Cinnie shared important aspects of conflict management coaching and her model for helping people strengthen their ability to engage in conflict more effectively and with increased confidence and competence. Cinnie also provided tips about coaching clients through their conflicts and participants experienced using a coaching tool she developed – known as The (Not So) Merry-Go-Round of Conflict –which helps deconstruct conflict.
March 5, 2015 – Istanbul, Turkey
“Conflict Management Coaching: Reasons for Its Growth”
At this presentation Cinnie spoke to CEOs and HR Professionals from a range of companies based in Istanbul, Turkey about building conflict competent organizations. She also discussed how conflict management coaching applies as a means to strengthen leaders’ skills and abilities to effectively engage in conflict and how to manage others in their efforts to do so.
February 21, 2015 – San Antonio, Texas
“Conflict Management Coaching: Techniques for Mediators”
In this interactive workshop Cinnie described conflict management coaching and its increasing use in the field of ADR. She shared coaching concepts and techniques for mediators. This included pre-mediation and post-mediation mechanisms that facilitate parties’ experience of engaging in this alternative conflict management mechanism.
February 20, 2015 – San Antonio, Texas
“Outside the Mediator Realm: Expanding YOUR Possibilities”
Cinnie spoke on a panel whose members shared the various ways they apply their mediation skills. Cinnie provided case examples of how conflict management coaching may be used before, during and after conflict as a separate process and as a technique that is used in tandem with ADR processes, including mediation.
January 8, 2015 – Webinar
Cinnie conducted a webinar entitled “Conflict Mastery: Questions to Guide You” for Assemblies of God Coaching. She focused on powerful questioning as a coaching competency within the context of providing conflict management coaching.
November 27, 2014 – Toronto, Canada
In this presentation in the form of “Table Talks”, Cinnie led a discussion on effective coaching and answered a number of questions including: What is coaching and, more specifically, what is conflict management coaching (aka conflict coaching)?; Why has this process continued to grow in the ADR field in the last ten years?; Who is suited for this process (as a client) and in what contexts?; Who isn’t suited for this process?; How is conflict management coaching different from mediation?; and How do the practitioners’ roles differ?
September 15, 2014 – Toronto, Canada
“Conflict Management Coaching – Where and How it Fits”
As guest faculty for the LL.M. (ADR) program, Cinnie shared her experience as a pioneer of conflict management coaching. She also talked about the current trends of this specialized technique and their applications in the coaching and conflict management fields. Applications include pre- and post- mediation coaching, and clients’ goals regarding the development of conflict intelligence.
June 26, 2014 – Webinar
“Conflict Management Coaching”
In a webinar for the National Association for Community Mediation Cinnie discussed: (1) what conflict management coaching is and how it has emerged within the ADR field; (2) how the CINERGY model was created 15 years ago and its 7 steps; (3) how this process is being applied within the ADR and coaching fields (with case examples) and where it fits along the continuum of options for people managing their interpersonal conflicts; and (4) principles that guide the conflict management coaching technique.
June 3, 2014 – Toronto, Canada
“Developing Conflict Intelligent Leaders”
In this session Cinnie discussed what constitutes conflict intelligent leaders and how organizations may help their management and non-management staff develop competencies to more effectively engage in workplace conflict. She spoke about a holistic approach for helping people before, during, and after conflict. Cinnie stressed the importance of developing proactive ways for pre-empting unnecessary conflict and of strengthening peoples’ resilience post-conflict, including after engaging in processes such as mediation.
May 26, 2014 – Vancouver, Canada
As a lawyer turned mediator and a pioneer of conflict management coaching, Cinnie spoke at this event titled “Now for Something Completely Different” on her transition from the practice of law to her alternate careers. In an interview-style address she also answered questions on what conflict management coaching is, where it fits within the spectrum of processes designed to help people in conflict, and why it is steadily growing within the fields of law, coaching and Alternative Dispute Resolution.
February 20, 2014 – Melbourne, Australia
“Helping our Clients (and Us) Find Their Way Through Conflict”
In this session, Cinnie shared with ICF Victoria members what she has learned over the past 15 years about coaching people in conflict. She also discussed some tips for coaches to consider when helping their clients find their way through conflict, and in developing their own competence in this area.
November 7, 2013 – Brunswick, Maine
“Conflict Management Coaching: Helping People Help Themselves”
Cinnie presented a day-long workshop on the concepts of conflict management coaching for the Maine Association of Mediators and Sweetser. Participants were given an overview and demonstration of the CINERGY® model of conflict management coaching and in an interactive way learned coaching principles and skills with respect to this coaching specialty.
October 24, 2013 – Toronto, Canada
“Workplace Interventions: The Use of Mediation Skills in Related Workplace Disciplines”
Cinnie shared a panel with Sarah Atkinson, Jules B. Bloch, and Blaine Donais, who together explored the wide variety of workplace interventions, including investigations, conflict coaching, negotiations, collective bargaining, facilitation, grievance administration, and arbitration.
October 11, 2013 – Minneapolis, Minnesota
“Looking into the Crystal Ball of Workplace ADR: What Will the Future Bring?”
Cinnie shared this panel with Nancy Peace, Sharon Press, Barbara Beatty and Richard Fincher. In an interactive way, the panelists and audience discussed the future of workplace ADR as mediators, arbitrators, ombuds, and conflict management coaches. Together the panel members and audience discussed the evolution of client expectations about these processes and conflict management systems.
November 15, 2012 – Niagara-on-the-Lake, Ontario
“Law School Didn’t Teach Us About Our Own Conflicts!”
In this workshop, Cinnie shared her views about interpersonal conflict and how we develop conflict rulebooks. She discussed the ingredients of ‘conflict intelligence’ and invited the audience to examine their own ‘cycle of conflict’. Cinnie also discussed the impact of conflict on our brains.
September 25, 2012 – Teleseminar
“Finding Courage to be in Conflict”
In this teleseminar for the Conflict Management Coaching Community of Practice of the International Coach Federation, Cinnie presented on the types of fears that many people experience about conflict and the courage it takes to effectively engage in it. She also outlined her 7-stage CINERGY model of conflict management coaching and discussed a number of applications of this framework.
An audio link to this teleseminar can be accessed here.
September 14, 2012 – New Orleans, Louisiana
“Creating Connections Through Coaching”
In this session Cinnie described the three platforms of the CINERGY model of conflict management coaching – coaching, conflict management and neuroscience. On this foundation, she discussed the various applications of conflict management coaching of particular interest to Alternative Dispute Resolution practitioners.
June 19, 2012 – Toronto, Ontario
“Conflict Management Coaching for ADR Practitioners”
In this presentation, Cinnie discussed the growth of conflict management coaching and its many applications within the field of Alternative Dispute Resolution.
An article that summarizes this presentation can be found here.
April 24, 2012 – Warsaw, Poland
Presentation: “Invisible Conflicts – Hidden Reserves of Organizational Potential?”
Cinnie spoke on: the causes and impact of organizational conflict; the costs of poorly managed conflict; the lost potential of organizations’ human assets; and various ways that organizations may effectively address workplace conflicts.
A video link to this presentation can be accessed here.
Workshop: “Conflict Management Coaching – What is it and how does it work?”
Cinnie also conducted a workshop at this Congress in which she shared and demonstrated: what conflict management coaching is; what the CINERGY model is; how and why this method was developed; and how this process is used in organizations to help people increase their competencies to manage conflict more effectively.
April 5, 2012 – Teleclass
In this teleclass, Cinnie shared her experience of how forgiveness fits into the process of coaching clients in their efforts to find their way through their interpersonal disputes. She also spoke on conflict intelligence.
An audio link of this presentation may be accessed here.
March 1, 2012 – Baltimore, Maryland
Cinnie shared a panel with other authors – Kenneth Cloke, Joan Goldsmith and Nan Waller Burnett – and responded to questions by moderator Deborah Laufer such as: How has your book contributed to broadening the field of ADR? What challenges have you faced in bringing new ideas to the community? and Regarding peacebuilding, what learned lesson would you most want to share with this audience?
February 27, 2012 – Toronto, Ontario
“Conflict Coaching for Dispute Resolution Practitioners”
Cinnie shared a panel with experienced lawyers, mediators and coaches (Robin Dodokin, David Drake and Jeff Morris) to discuss how dispute resolution professionals help clients through coaching to develop a deeper understanding of what drives their interpretations and behaviours in conflict. The panelists also discussed their perspectives on how to assist clients to gain increased clarity about the values at stake for them – to be able to achieve better and more lasting outcomes.
January 5, 2012 – Teleclass
“Finding Courage to Engage in Conflict”
In this teleseminar, Cinnie discussed her seven-step method for helping people build conflict competence and develop stronger skills for managing their interpersonal disputes. She also shared her views and ideas on ways to facilitate the coaching conversation to help clients unravel their fears about conflict and gain courage to effectively engage in challenging interactions.
An audio link to this teleseminar may be accessed here.
November 5, 2011 – Malibu, California
“Conflict Management Coaching: What is it and where does it fit on the ADR spectrum?”
In this presentation, Cinnie discussed how conflict management coaching fits within the fields of coaching and Alternative Dispute Resolution.
October 12, 2011 – San Diego, California
“Conflict Resolution Methods and Practices”
In this pre-conference session, Cinnie shared a panel with Vicki Knudsen, Rita Callahan and Bonnie Castrey in which they discussed the wide range of conflict management techniques that have steadily developed in the ADR field. Cinnie specifically spoke about conflict management coaching and its emergence as a distinct mechanism.
September 13, 2011 – Edmonton, Alberta
“Staying Apart from the Fray of Conflict”
At this conference, Cinnie conducted a workshop that considered: conflict intelligence and ways to increase it; what drives emotions in conflict; and how to effectively be around and engage in conflict while staying apart from the fray.
November 5, 2010 – Toronto, Ontario
“Neuroscience of Conflict Resolution & Applied Neuroscience”
In this session, Cinnie discussed the increased research about the brain and how it applies to practitioners who help people in conflict to engage in processes designed to help them resolve their disputes.
September 3, 2010 – Chicago, Illinois
“The Transformational Power of Coaching”
In this interactive workshop, Cinnie and three other experienced coaches (Bob Acton, Emily Gould and David Savage) discussed how coaching works to help people make changes in their personal and professional lives. They also shared mindfulness and other techniques that increase self-awareness, facilitate presence, and assist clients to transform how they experience conflict.
November 8, 2009 – San Juan, Puerto Rico
“Designing Conflict Coaching Programs”
In this presentation, Cinnie and colleague Bob Acton discussed the range of options for preventing, identifying, and resolving conflict in organizations. They shared their views on ways to foster a culture that welcomes healthy dissent and encourages resolution at the lowest level.
October 26, 2009 – Warsaw, Poland
“Building Conflict Competent Organizations”
In this presentation, Cinnie discussed the concept of conflict competent organizations. She presented the ingredients needed to build a culture in which the skills, knowledge, and ability to manage and engage in conflict are core competencies.
October 10, 2009 – Atlanta, Georgia
“Sharing Our Applications of Conflict Coaching”
This panel included other conflict management practitioners who are also conflict coaches (Sam Slosberg, Pattie Porter and Ross Brinkert) and who provided their various perspectives on the many applications of conflict coaching. Panel members discussed how this fast growing ADR technique may be used in workplaces with and without an Integrated Conflict Management System, within higher education, and in other contexts.
October 5, 2009 – Richmond, Virginia
“How Conflict Coaching Works in Government ADR Programs”
Cinnie and Michael Rawlings discussed the exponential growth of conflict coaching in federal government agencies as a new tool for ADR practitioners. They also discussed their joint work on the design of the Conflict Coaching Program at the Transportation Security Administration (TSA).
April 18, 2009 – Montreal, Quebec
“Conflict Coaching for the Ombuds: Dealing with Difficult Situations”
In this presentation with colleague Ed Modell, the focus was on particularly difficult workplace situations and how conflict coaching is used to help people approach conflict with more self-awareness.
August 5, 2008 – Orlando, Florida
“Conflict Coaching: Evolution & Application as a DR Technique”
In this workshop, Cinnie discussed how conflict management coaching emerged as a specialized technique for mediators, HR professionals, and others to help people on a one-on-one basis to enhance their conflict management skills, to prevent unnecessary disputes, and to effectively engage in those that do arise. Cinnie shared how the concept has grown in Integrated and Informal Conflict Management Systems and Dispute Resolution programs and its many applications, including as a pre- and post-mediation technique and as an integral part of conflict management training.
November, 2007 – Cork, Ireland
“Working the Energy in the Room”
As a keynote speaker, Cinnie shared her thoughts and experiences about the growth of the ADR field and its impact on practitioners. She also discussed her pioneering work in the development of conflict management coaching as an example of the expansive growth of the field to include more and different techniques for helping people engage in conflict. Cinnie invited the audience to use their individual, collective, and organizational energy to reflect on ways to embrace the future and open the door to change.
September 2, 2005 – Sydney, Australia
“Conflict Coaching: When it works and when it doesn’t”
Cinnie spoke on the concept of conflict coaching as an innovative technique fast emerging in the ADR field. She talked about how and where it fits in the growing spectrum of techniques and what it is and is not.
An article on this presentation can be found here.
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