art work by John Ceprano
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Effective Apologizing

To be an effective apology it is important that it comes from the heart, that it is sincere and a true acknowledgement of our inappropriate and hurtful behaviour and the impact it caused the other person. Apologies do not have to be accepted to be effective.

When you are on the receiving end of an apology, what makes it effective for you that you may not always do for others?

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