Receiving Pushback
Just as it is important to be prepared for potential conflict (see Being Prepared for Potential Conflict), it is also important to be careful and thoughtful about how we respond to pushback. That is, we may, at times, put more thought into what we will convey and not enough into how we will receive and respond to negative reactions in ways that do not precipitate unnecessary conflict. It is double-edged – receiving and responding – and they are core competencies in developing conflict intelligence.
How will you receive and respond to pushback of the messages you plan to convey as to not precipitate unnecessary conflict?
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